投訴服務說明

 

1、 投訴受理的條件：

投訴人與投訴事件有直接的利害關系（當事人委托他人投訴，應當出示書面委托證明）

有明確的被投訴對象；

有具體的投訴事實和理由；

投訴事項發生之日起6個月內。

 

2、 不予受理的投訴：

無具體的投訴事實；

匿名或者無確切的聯系方式；

拒絕提供相關投訴受理記錄的信息；

糾紛雙方曾達成協議并已執行，無新的投訴理由的；

不符合國家法律、法規有關規定的。

 

3、 投訴人應當提供的信息：

投訴人的姓名（名稱）、性別、聯系人及聯系方式；

投訴的具體內容（包括時間、地點、經過等）；

被投訴單位名稱和當事人姓名或工牌號碼；

投訴請求；

相關證據（材料）的提供。

 

       在接收到您的意見或建議后，我們會在3工作日內與您進行溝通，請注意查收電話、郵箱等信息。我們也歡迎您通過華夏航空客服電話（95332-9）、顧客投訴郵（service@Chinaexpressair.com)反饋您的意見和建議。

 

Complaint service description

1.  Conditions for acceptance of complaints:

The complainant has a direct interest in the case of complaint (if the party entrusts other people to make a complaint, it shall produce a written certificate of authorization)

There is specific object of complaint;

There is specific complaint fact and reason;

The complained matter shall take place within two years.

 

2.  Complaints not to be accepted:

There is no specific complaint fact;

Anonymous or no exact contact information;

Refusing to provide information about the complaint acceptance records;

The dispute parties have reached and performed an agreement and have no new complaint reason;

Not conforming to the relevant provisions of the national laws and regulations.

 

3.  Information to be provided by the complainant:

Name, gender, contact person and contact information of the complainant;

The specific content of the complaint (including time, place, and details, etc.);

The name of the complaint’s employer and the name or the number of work card of the party concerned;

Complaint request;

Provision of relevant evidences (documents)

 

     After receiving your comments or suggestions, we will communicate with you within 3 working days. Please check the phone, email and other information.We also welcome your comments and suggestions through the customer service call (95332-9) and customer complaint email (service@Chinaexpressair.com) of China Express.